ACT consultants providing ACT help and ACT training

  ACT Marketing Guides About Us Home  

ACT Help



Training



ACT! Usergroup



ACT-Addons



Subscribe to our free ACT Tips Newsletter
free ACT Tips Newsletter

ACT! Software Help
When You Need It

ACT! Technical Support Plans

When your ACT! database is giving you problems, wouldn't it be great to have access to technical support... when you need it... from a team of seasoned Certified Consultants that can talk to you in your own language... and without an accent (well you might detect a 'Texas Twang' every now and again)?

Since we've been supporting ACT for almost 20 years, we don't even care what version of ACT! you are using... we've worked with them all, and we won't cut you off when new versions come out.

We offer 3 easy ways to get the kind of ACT! help that you need.

  • On-Demand Support
  • Annual Technical Support Plan
  • Database Administrator Monthly Maintenance and Reporting

On Demand Support

Pay/IncidentPay/Incident Support - $4.00/min
(minimum charge of $60)
This pay-as-you-go credit card option is for users that require technical support for a one-time, specific issue. We can answer quick questions by phone, talk you through the answer to your issue, or use remote control software to help you directly on your computer, as if we were sitting right next to you. Our screen-sharing plug-in lets both of us see your computer screen, communicate in our Chat window, and share your mouse. We can help you with tech support issues, lost passwords, basic training, ... all kinds of things. Give us a call: 713-661-5200.

Annual Technical Support Plans

Perhaps you would like to set up an annual support plan for your company so you don't have to worry about the meter ticking or getting permission each time you call.

Gold Tech Support PlanAnnual Technical Support Plan

  • Unlimited support by a seasoned ACT! Certified Consultant for a full year by…
    • Telephone,
    • Remote Control of your PC, or
    • E-mail.
  • Tech support number, answered by a live person in the United States
  • Hours of Operations: 8:30am – 5:30pm (CST) Monday through Friday
  • The response time to an incident shall be within 8 working hours.
  • More complex troubleshooting, repairs, or setup issues (see Terms and Conditions) may require hourly billing.

Pricing is determined by number of active ACT! users in the database.
For 1-7 users, the support plan is $549/year.
For each user over 7, you pay an additional $20/active user/year.

Platinum Technical Support PlanAnnual Platinum Technical Support Plan $2,499.00
Our Platinum Technical Support plan is designed for companies who want to totally outsource their tech support and maintenance of their ACT! database.

  • It includes everything offered in our Annual Tech Support plans, plus:
  • Monthly service performed remotely that is designed to maintain your companies database health, to identify potential issues before they occur, and to provide regular reporting on database activities. (It is only available for the newer versions of ACT! starting with 2005 to the current version).
  • Client will receive monthly reports covering two areas: Database Maintenance and User Activity.

Database Maintenance Reports:

  • Verify that regular database maintenance has been completed.
  • Verify that backups are being completed and that the backup folder is properly maintained.
  • Perform a quarterly test restore of the most recent backup.
  • Verify that ACT! Sync Service is running (where applicable).
  • Apply maintenance updates, including ACT! service packs or hot fixes (coordinated with client).
  • Verify adequate free space on the server’s temp drive, as well as on the drive that holds the ACT! database.
  • Review attachment size(s) that might cause problems in a sync environment.
  • Monitor volume of uncleared activities to avoid future performance issues.
  • Perform Database Rebuilds for Schema, Security, OLE/DB Report Objects, and Sync Objects.
  • Perform a preventative Repair of the database and then a Reindex of the database.
  • Add new (or in-activate existing) users per client request.

User Activity Reports:

  • Document the last logon time for all active users (only for ACT! 2008 and later versions).
  • Document the last sync date for all remote sync users.
  • Prepare Monthly History by User Report.
  • Determine all new contacts added to the database during the previous month.
  • Identify new contacts with incomplete address information

We spend a lot of time keeping up to date on our software knowledge for ACT! and ACT! Add-on products. We actively participate in product betas, annual conferences, and product webinars. Continuous time and effort are devoted to knowing, understanding, and testing ACT! software, ACT! updates and upgrades, and ACT! add-on software with various hardware and software combinations to support your use of ACT!. This is the only way to provide you with the best technical support possible in this ever-changing computer world. So we are here for you.

Let's Get Started

Starting the process is easy. Call our office first to get a tech support person on the phone. Phone: 713-661-5200. Let us know which option you want to enroll in.

Certified consultants for the ACT! contact management software through technical support, act software training and user groups.
ACT! | Marketing | Guides | About Us | Home | Site Map


For comments or questions, email us
info@cornerstonesolutions.com
or contact us at:
Cornerstone Solutions, Inc., PO Box 270514, Houston TX, 77277-0514
Phone: 713-661-5200
Copyright © 1987-2010 Cornerstone Solutions, Inc. All rights reserved.