ACT! Software Help
When You Need It

ACT! Technical Support Plans

When your ACT! database is giving you problems, wouldn't it be great to have access to technical support... when you need it... from a team of seasoned Certified Consultants that can talk to you in your own language... and without an accent (well you might detect a 'Texas Twang' every now and again)?

Since we've been supporting ACT for almost 20 years, we don't even care what version of ACT! you are using... we've worked with them all, and we won't cut you off when new versions come out.

We offer 3 easy ways to get the kind of ACT! help that you need.

On-Demand Support
Annual Technical Support Plan
Database Administrator Monthly Maintenance and Reporting

On Demand Support

Pay/Incident Support - $5.00/min
(minimum charge of $60)
This pay-as-you-go credit card option is for users that require technical support for a one-time, specific issue. We can answer quick questions by phone, talk you through the answer to your issue, or use remote control software to help you directly on your computer, as if we were sitting right next to you. Our screen-sharing plug-in lets both of us see your computer screen, communicate in our Chat window, and share your mouse. We can help you with tech support issues, lost passwords, basic training, ... all kinds of things. Give us a call: 713-661-5200.

Annual Technical Support Plans

Perhaps you would like to set up an annual support plan for your company so you don't have to worry about the meter ticking or getting permission each time you call.

Annual Silver Technical Support Plan $349.00
Our Silver Support plan is designed for companies with 1-4 users.

Unlimited support by a seasoned ACT! Certified Consultant for a full year by…

Telephone,
Remote Control of your PC, or
E-mail.

Tech support number, answered by a live person in the United States
Hours of Operations: 8:30am – 5:30pm (CST) Monday through Friday
The response time to an incident shall be within 8 working hours.
More complex troubleshooting, repairs, or setup issues (see Terms and Conditions) may require hourly billing.

Annual Gold Technical Support Plan $549.00
(less than $10/month/user)
Our Gold Technical Support plan is designed for companies with 5-10 users.

It includes everything offered in the Silver plan, plus:
Your ACT! Gold Support Toolkit includes a copy of:

ACT! Style Guide – Data Entry Rules for ACT!
Everyday ACT! – the basic guide to using ACT! written by the author of “The Official ACT! QuickStudy Guide”

Annual Platinum Technical Support Plan $1,299.00
Our Platinum Technical Support plan is designed for companies with 11 or more users.

It includes everything offered in the Silver and Gold plans, plus:
A VIP discount of 15% off training.
After-hours access to an on-call consultant
Your ACT! Platinum Support Toolkit includes the guides offered in Gold Support, plus a copy of the following manuals (published by Cornerstone):

Importing Data Into ACT!
Administering ACT! – the definitive manual for ACT! database administrators, written by someone who trains and certifies other ACT! consultants for Sage software.

ACT! Database Administrator

Monthly Maintenance and Reporting Program - $900.00
This is a great program to add to your annual technical support plan. It is a monthly service performed remotely that is designed to maintain your companies database health, to identify potential issues before they occur, and to provide regular reporting on database activities. It is only available for the newer versions of ACT! (2005 through 2009).

Client will receive monthly reports covering two areas: Database Maintenance and User Activity.

Database Maintenance Reports:

Verify that regular database maintenance has been completed.
Verify that backups are being completed and that the backup folder is properly maintained.
Perform a quarterly test restore of the most recent backup.
Verify that ACT! Sync Service is running (where applicable).
Apply maintenance updates, including ACT! service packs or hot fixes (coordinated with client).
Verify adequate free space on the server’s temp drive, as well as on the drive that holds the ACT! database.
Review attachment size(s) that might cause problems in a sync environment.
Monitor volume of uncleared activities to avoid future performance issues.
Perform Database Rebuilds for Schema, Security, OLE/DB Report Objects, and Sync Objects.
Perform a preventative Repair of the database and then a Reindex of the database.
Add new (or in-activate existing) users per client request.

User Activity Reports:

Document the last logon time for all active users (only for ACT! 2008 and later versions).
Document the last sync date for all remote sync users.
Prepare Monthly History by User Report.
Determine all new contacts added to the database during the previous month.
Identify new contacts with incomplete address information

We spend a lot of time keeping up to date on our software knowledge for ACT! and ACT! Add-on products. We actively participate in product betas, annual conferences, and product webinars. Continuous time and effort are devoted to knowing, understanding, and testing ACT! software, ACT! updates and upgrades, and ACT! add-on software with various hardware and software combinations to support your use of ACT!. This is the only way to provide you with the best technical support possible in this ever-changing computer world. So we are here for you.

Let's Get Started

Starting the process is easy. Call our office first to get a tech support person on the phone. Phone: 713-661-5200. Let us know which option you want to enroll in.

Certified consultants for the ACT! contact management software through technical support, act software training and user groups.

Certified consultants for the ACT! contact management software through technical support, act software training and user groups.